Kelly Kerksick, OD

Dr. Kelly Kerksick is a 2002 graduate from the Southern College of Optometry in Memphis, Tennessee. Upon graduation in 2002, she founded Midwest Vision Care, LLC.

Kelly has lectured internationally on contact lens science and is a frequent lecturer throughout the United States on electronic health records, practice management, and ocular surface disease. She has enjoyed international speaking engagements in London, England, Trinidad, Puerto Rico, and Canada. 

Dr. Kerksick has served as the chief editor for New O.D., an optometric publication circulated via e-mail, and has served on many advisory panels including Optometric Management and Primary Eye Care News which are monthly publications. She has served as a clinical examiner for the National Board of Optometry. She has a large repertoire of articles that have seen publication in The Wall Street Journal, Optometric Management, Contact Lens Spectrum, Primary Eye Care News, Vision Care Product News, and Review of Optometry. Dr. Kerksick is a charter member of Women of Vision.  In 2009, she was named by Vision Monday as one of the top 20 most influential women in optometry. She currently serves as Rev360’s Director of Professional Relations. 

In her free time, Kelly enjoys boating and spending time with her husband Scott and two sons, Tyler who is 5 and Tanner is 3.

Bailey Jessen

Bailey started in the healthcare industry working in a local hospital while attending nursing school. After taking some time off to stay home with her first child, she opted to discontinue nursing school and started working for her family optometrist. Her position evolved into a multi- focus, cross trained, position that allowed her to gain experience in all areas of the practice.

In office, her special areas of focus were optical inventory buying, management, reporting, and sales. She also saw her office through the implementation process of two different EMR/EHR systems and has experience with 5 systems to date. A love of technology, all things medical, teaching, and providing great customer service brought her to the Rev360 team as a Support Specialist in 2016 where she covers most areas within the application.

Bailey enjoys reading, writing, and spending time with her husband Craig and two kids- Jack and Evelyn. Her favorite thing about working with customers is teaching them new ways to better use RevolutionEHR so they can work more efficiently, spend less time in front of the computer, and more time face to face with their patients. 

Heather Symdon

Heather is a graduate of UW Wisconsin Whitewater where she graduated with her Bachelor’s Degree in Communications and Marketing. During this time she also worked for a private practice in her home town of Oregon, WI. After starting at the front desk, she was quickly trained as an optician helping patients select and fit their eyewear. Later she became a technician helping with pre-testing, diagnostic testing and healthy history. After working there for five years, Heather was cross trained in almost every area of the practice. Her favorite part of working in a practice was helping kids choose and fit their first pair of glasses.

Heather started her career with Rev360 eight years ago on the customer support team. She helped new accounts through the implementation process of RevolutionEHR and answered customer questions through phone calls and email. After about three years, Heather had a vision and passion for ongoing training and started a program to assist customers to enhance their usage of RevolutionEHR. Currently she is the Support Success Manager which involves training support specialists on the importance of what we do to help our customers.

In her spare time Heather enjoys spending time boating, camping and spending time with family. Her two year old son keeps her very busy and energetic.

Tracy Steenis

Tracy attended the UW Wisconsin Madison in the mid-eighties with a focus on education.  She unexpectedly found herself in the eyecare world as an office manager for an independent doctor of optometry located within a Lencrafters in Madison for three years.  From there she moved to the private sector working as an office manger and biller for Dr. Scott Jens.  After 11 years with Dr. Jens, Tracy took a brief sabbatical doing work for her church.

Dr. Jens reconnected with Tracy in 2006 and brought her in to RevolutionEHR as the company’s first Customer Support Specialist onboarding the first ever RevolutionEHR customer. Over the past 12 years Tracy has put together, what we believe to be the best Customer Support team in the industry. She chose early on to build a team with the requirement that all reps have a background in an eyecare practice. Currently the team has grown from a team of 1 to a team of 35 and has a combined experience of more than 200 years in eyecare.

During Tracy’s tenure with Rev360, she has grown from a Customer Support Specialist, to the Director of Customer Support, and finally to her current position as VP of Customer Support.  However, she has never lost her passion for the back office aspect of a practice going back to her roots in eyecare.

Tracy has been married to her husband Jeff for 27 years.  They have two children – Leah age 26 and Mason who just turned 20.  Tracy was pregnant with Leah when she began working at Dr. Jens office and today Leah works as a para-optometric at that same practice!

Katie Bevier

Katie graduated from the Optometric Technician program from Madison College in 2002. After graduation she started working for Dr. Scott Jens where she continued to work for the next 10 ½ years. Her primary role in the office was a technician and eventually became the lead technician. She assisted patients with all their pretesting which included refracting, checking pressures, instilling drops and accessing contacts. She has used RevolutionEHR from the very start in the practice as well as the patient portal. Katie really enjoys the patient portal and the time the interview saved while pretesting patients.    

She started working for Rev360 in 2013 in Customer Support as a trainer and ongoing support once an office had gone live. She continued as a Subject Matter Expert supporting our customers and is now a Customer Support Manager. She really enjoys being able to help our customers and see them grow with the system.

In her free time Katie enjoys visiting a local state park, fishing, traveling and time with her husband Andy, two kids Stella and Henry and their dog Gemma.   

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